Facebook signposting volunteer

Want to use your skills to ensure the MS Trust is here for everyone diagnosed with MS? 

Volunteering as part of the information team you will act as a champion for MS Trust resources. 

We have online communities on various social media platforms, including Facebook, Instagram, YouTube, and Twitter. Our Facebook group is particularly active, with debate and conversation constantly taking place. 

You will be asked to monitor our Facebook platform to help identify information needs and either address them or raise them for the information team.

You will be tasked with:

• Identifying information needs from community members.
• Reporting requests to the information team.
• Engaging with posts when appropriate and providing signposts to the information team.
• Logging activities.
• Listening to the community on Facebook and reporting back on trends.

Volunteers would need the following skills/experience: 

• Ability to share and provide information diplomatically.
• Ability to build relationships with fellow moderators, admin, and community members.
• A friendly, non-judgemental approach.
• Strong IT skills. 
• Good understanding of Facebook.
• Sensitive to the needs of people affected by and living with a long-term condition.
• Interested in learning about and staying up to date with information about MS.

To be a Facebook signposting volunteer, you need:

• Your own laptop/computer
• Internet & Facebook access
• Knowledge and understanding of MS. 

If you would like to know more about this role, download the Facebook signposting volunteer role description (PDF, 166KB)

If you are interested in signing up as a Facebook signposting volunteer, please fill in this short become a volunteer form.

If you have any questions about this role, or volunteering for the MS Trust, please contact our volunteer manager Mark – mark.cruise@mstrust.org.uk.