Book a phone call

Our MS Helpline offers a free, bookable phone call service. Choose a date and time that works for you and a member of the Helpline team will call you at the booked time.

The service is for anyone in the UK aged over 18 who is affected by MS – whether having MS or having a friend, colleague or family member with the condition.

Our Helpline offers trusted information, practical guidance and signposting for all your questions on life with MS. While we can't provide medical advice or counselling, we're here to help you find information, explore your options and connect you with the right support.

• Select a 30 minute time slot and a member of the Helpline team will call you to give you the help and support that you need.
• Please make sure to let us know your name, your phone number and a brief outline of the support you need. We also need your email address to send you confirmation of the appointment (check your spam/junk folders if you don't receive a notification).

• We'll call you at your chosen appointment time.
• We'll make up to two attempts to reach you.
• If we're unable to get through, you're welcome to book another appointment or get in touch with us in a different way. 

If you're no longer able to take the call, please let us know as soon as possible. Giving us plenty of notice means we can offer the appointment to someone else who may need support.