Accessibility
The MS Trust has tried to make our website as usable as possible for all our visitors, regardless of technology or ability.
We aim to create content to meet accessibility standards. We aim to ensure the content we create is compatible with assistive technology. We’re still working on this, so please do let us know if there’s anything in particular we could be doing better.
Viewing our site
You can:
- Change contrast levels
- Make text larger and change fonts
- Magnify your screen
- Change the colours on the screen
- Make your device talk to you
to suit your needs.
Listening to our content
You can use text to speech browser plugins or assistive technology to listen to content you select with the mouse or keyboard.
Screen reader users can listen to content, navigate the site and interact with menus.
Using different devices
We recommend My Computer My Way's guide to using assistive technologies, which covers a range of devices and operating systems.
Our mission
Alternative formats
We aim to design our content to be as accessible as possible, and we’re always working to ensure the best experience possible for everyone. If you experience barriers in accessing our content, please contact us to request alternative formats. You can email us at web@mstrust.org.uk or call +44 (0) 1462 476 700.
Web standards
Our website is developed using valid HTML5, CSS, and JavaScript and where possible to the standards laid out in the Web Content Accessibility Guidelines (WCAG 2.1) - Level AA.
Our site is responsive to mobile devices and has been tested across a range of browsers. The website has also been tested with the screen reader VoiceOver.
Issues we know about
We strive for our website to achieve WCAG 2.1 AA standards. Unfortunately it is not always possible for our content to be completely accessible. Where this is likely to happen, we will explain the reasons for this and outline alternative options.
We have tested the accessibility of the colour palette we currently use on our website. The majority of colours we use meet WCAG AA standards. We are in the process of changing the few colours that do not, to ensure all our visitors can clearly view our online content.
If you come across a barrier that we haven’t identified, please email us at web@mstrust.org.uk or call +44 (0) 1462 476 700.
Third party content
Our site includes Third Party Content and functionality. Unfortunately, we cannot always guarantee its accessibility. For more information about Third Party Content on our website, please visit our Policies pages.
Video and audio content
We aim for all our video content to have at least one of the following:
- Subtitles
- Captioning
- A transcript
We know some of our video content – particularly older videos – does not consistently have subtitles. We are working on this!
Downloadable content
Our website features a number of downloadable resources, mainly Word documents and PDFs. We will work toward making sure that all downloadable resources
Contacting us and complaints
How to contact us
If you encounter any issues that prevent you from using our site, please contact us. As well as any issues, we’d also love to hear about what you think works well on our site. Please provide as much detail as possible in your feedback.
Email us at web@mstrust.org.uk
Call for on +44 (0) 1462 476 700
Complaints
Accessibility regulations are enforced by the Equality and Human Rights Commission (EHRC). If you’ve made a complaint to us and you’re not happy with how we responded, please contact the Equality Advisory and Support Service (EASS).
This page was last updated in July 2019. We will start our next review in May 2020.
Share
