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The MS Trust is a UK charity that believes nobody should have to manage multiple sclerosis alone. We are here to support you. We can answer your questions about multiple sclerosis and life with the condition.

Contact our MS Enquiry Service

Helping you get the information you need

If you have a question about MS, you can:

Our telephone lines remain open during the coronavirus pandemic, but you may find that calls go to voicemail. If you are able to send us an email, please do. Otherwise, leave a clear message with your name and contact number, and we will phone you back as soon as we can.

Please be aware that it may take us longer than normal to answer your call, process applications or payments, or send out information to you. Thank you for your understanding.

The service is staffed from Monday to Friday (except bank holidays) from 9am to 5pm. Outside these hours, you can always leave us a message and we’ll get back to you as soon as we can.

You can find out about the people who answer your questions on our meet our Enquiry Service team page.

Write to us

Post your MS questions to:
MS Trust Enquiry Service,
Spirella Building, Bridge Road,
Letchworth Garden City,
Hertfordshire SG6 4ET

Get in touch with us

If you need to speak to a member of our team, get in touch by phone, email or post. Our team can help you with:

  • Ordering one of our MS information publications
  • Answering questions about our fundraising events
  • Making a donation
  • Changing your address registered with us
  • Any comments, feedback or suggestions you may have
  • Other queries about the MS Trust

Our office is open Monday to Friday (except UK bank holidays) from 9am to 5pm.

Write to us

You can get in touch by post at:
MS Trust,
Spirella Building, Bridge Road,
Letchworth Garden City,
Hertfordshire SG6 4ET

Other information about us

Multiple Sclerosis Trust is a registered charity no. 1088353 and a company limited by guarantee, registered in England and Wales no. 4247766

Multiple Sclerosis Trust has two wholly owned subsidiaries, which transfer all of their profits to the charity:

  • Multiple Sclerosis Trust (Education) Ltd, which exists only to carry out our educational objectives, registered in England and Wales no. 5105344
  • Multiple Sclerosis Trust (Trading) Ltd, which raises funds for the Multiple Sclerosis Trust, registered in England and Wales no. 2838516

The registered address of the Multiple Sclerosis Trust and its subsidiaries is Spirella Building, Letchworth Garden City, Hertfordshire, SG6 4ET

VAT number is 836 4756 95

Tel: 01462 476 700
Fax: 01462 476 710
Email: hello@mstrust.org.uk

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