MS helpline and information


Our free, confidential helpline gives you the support and practical information to make sense of MS. We understand the many different symptoms, choices and challenges that can come with multiple sclerosis, so do get in touch.

How to reach us

We're here Monday to Friday on the phone, email, via direct message or post. Note that call charges apply if you ring from abroad.

Or write to us at:
Helpline, MS Trust, Spirella Building, Bridge Road, Letchworth Garden City, Hertfordshire SG6 4ET

Opening hours

  • Weekdays from 9am to 5pm, except bank holidays.
  • Not available? Leave us a message and we'll get back to you as soon as we can.
  • Response time? We try to reply within the next working day, though weekend enquiries can take a little longer.

I rang them and I’ve never done that before and I just ended up bawling my eyes out to the most lovely lady... She was so kind and she listened but also she directed me to what I could do and steps I could take, and I felt so grateful for that. 

Lara

How we help

We are here for anyone who needs to know more about multiple sclerosis.  

Maybe you have MS? Or your partner, relative or friend? A colleague? Or you're a health professional, carer, or medical student...? Multiple sclerosis touches people in many ways, and always throws up lots of questions.  

These are some of the things people ask us about:   

  • what to do if I think I may have MS 
  • what to expect after my MS diagnosis 
  • a new or troubling MS symptom 
  • how to choose between MS treatments  
  • what are my legal rights 
  • what work adjustments will help my colleague 
  • how to find a specialist MS nurse 
  • who to turn to for help with home adaptations 
  • how MS might affect our family. 

We don't always know the answer, but we will do our best to find someone who does. 

Looking after your information

We want you to feel safe when talking to us and have control over what happens to your information.

Our helpline is a confidential service. We only record identifiable information about your enquiry with your consent.

Following your enquiry, we will use your contact information to send you follow up user surveys. These are sent one week after your enquiry and again three months later. This data is then deleted unless we have your consent to keep it.

Where consent is given, information will be stored for six years. Recorded personal information is only accessible to members of staff who are trained to handle such information.

Telephone calls are recorded for quality and training purposes and stored for 6 months.

Read the MS Trust's full privacy policy

Meet the team

Got a question about MS? Our team helps you find the answers you need. Watch them explain how.

The MS Trust was there for me with helpful, accessible and easy to understand information just when I needed it most, when I felt there was no-one else to turn to. Understanding brings strength and empowerment, and this is what the MS Trust provides, then and now.

Liz

MS information 24/7

Our online information supports you day and night. Because getting trusted, reliable health information when you need it, is important. We bring you evidence-based, impartial information with the help of health professionals and people living with MS. And we do this for free, thanks to your generosity.

Want to help us do more?

We are a small charity with big ambitions for making sense of MS. It makes a huge difference having you by our side, helping us achieve these things together. Thank you, as always.