Our free, confidential helpline gives you the support and practical information to make sense of MS. We understand the many different symptoms, choices and challenges that can come with multiple sclerosis, so do get in touch.
We're here Monday to Friday on the phone, email, via direct message or post. Note that call charges apply if you ring from abroad.
Or write to us at:
Helpline, MS Trust, Spirella Building, Bridge Road, Letchworth Garden City, Hertfordshire SG6 4ET
I rang them and I’ve never done that before and I just ended up bawling my eyes out to the most lovely lady... She was so kind and she listened but also she directed me to what I could do and steps I could take, and I felt so grateful for that.
Lara
We are here for anyone who needs to know more about multiple sclerosis.
Maybe you have MS? Or your partner, relative or friend? A colleague? Or you're a health professional, carer, or medical student...? Multiple sclerosis touches people in many ways, and always throws up lots of questions.
These are some of the things people ask us about:
We don't always know the answer, but we will do our best to find someone who does.
We want you to feel safe when talking to us and have control over what happens to your information.
Our helpline is a confidential service. We only record identifiable information about your enquiry with your consent.
Following your enquiry, we will use your contact information to send you follow up user surveys. These are sent one week after your enquiry and again three months later. This data is then deleted unless we have your consent to keep it.
Where consent is given, information will be stored for six years. Recorded personal information is only accessible to members of staff who are trained to handle such information.
Telephone calls are recorded for quality and training purposes and stored for 6 months.
Read the MS Trust's full privacy policy
The MS Trust was there for me with helpful, accessible and easy to understand information just when I needed it most, when I felt there was no-one else to turn to. Understanding brings strength and empowerment, and this is what the MS Trust provides, then and now.
Liz
Our online information supports you day and night. Because getting trusted, reliable health information when you need it, is important. We bring you evidence-based, impartial information with the help of health professionals and people living with MS. And we do this for free, thanks to your generosity.
Our A to Z is simple to use. Just pick a topic you want more information on, knowing that we have made every effort to research it fully.
For a more in-depth read, try our free information books. They can help you manage symptoms and life with MS. Share them with family and friends so they can understand some of the things you go through.
Choosing a disease modifying treatment can be tough. There is a lot to weigh up. Our handy MS Decisions tool takes some of the stress away. In a few clicks you can compare different drugs side by side.
Hear from some leading lights in the world of MS as we try to make sense of it all. No topics are off limits. We want you to come away with something new and useful. Fatigue, sex, bladders, bowels, MRI scans, lesions, mobility aids, work adjustments... we cover it.
Join our Facebook group for people affected by MS. We moderate it so you have somewhere safe to share your posts and comments. Note that the group is open so anyone can view the timeline, but you can post anonymously.
Want to join our email community? We send out regular news about our work as well as research updates, real-life stories from people with MS, expert tips, details of our exciting events and activities that we’d love you to be part of, and more.
We are a small charity with big ambitions for making sense of MS. It makes a huge difference having you by our side, helping us achieve these things together. Thank you, as always.
