MS helpline and information
MS helpline and Enquiry Service
Call our free MS helpline
If you have a question about MS, call our free Enquiry Service on 0800 032 38 39.
Write to us
Post your MS questions to:
MS Trust Enquiry Service,
Spirella Building, Bridge Road,
Letchworth Garden City,
Hertfordshire SG6 4ET
We are here to support you. The MS Trust Enquiry Service is a free confidential helpline that can answer your questions about multiple sclerosis (MS) and life with the condition. You may have MS yourself or be a friend or family member of someone with the condition.
We're open Monday to Friday (except bank holidays) from 9am-5pm. Outside these hours, you can leave us a message and we'll get back to you as soon as we can.
How the Enquiry Service can help you
Our experienced Enquiry Service helpline team are here to help you find all the information you need about multiple sclerosis. We'll try to answer any question that you have about MS and if we can't find the answer, we can direct you to someone who can. Perhaps you:
- Are worried you may have MS
- Have recently been diagnosed and are wondering what MS could mean for your life
- Want to know more about a symptom you are experiencing
- Need to know about your treatment options
- Have seen research reported in the media and want to know the background
- Want help to find an MS specialist health professional
We cover all these topics and more.
Our experienced Enquiry Service helpline team are here to help you find all the information you need about multiple sclerosis. We'll try to answer any question that you have about MS and if we can't find the answer, we can direct you to someone who can. Perhaps you:
- Are worried you may have MS
- Have recently been diagnosed and are wondering what MS could mean for your life
- Want to know more about a symptom you are experiencing
- Need to know about your treatment options
- Have seen research reported in the media and want to know the background
- Want help to find an MS specialist health professional
We cover all these topics and more.
Keeping your information safe and secure
We want you to feel safe when talking to us and have control over what happens to your information.
Our Enquiry Service helpline is a confidential service. We only record identifiable information about your enquiry with your consent.
Following your enquiry, we will use your contact information to send you follow up user surveys. These are sent one week after your enquiry and again three months later. This data is then deleted unless we have your consent to keep it.
Where consent is given, information will be stored for six years. Recorded personal information is only accessible to members of staff who are trained to handle such information.
Telephone calls are recorded for quality and training purposes and stored for 6 months.
Read the MS Trust's full privacy policy
The person I spoke to on the phone was so lovely and so kind. She just listened and directed me to what I could do and steps I could take and I felt so grateful for that. Kindness is such an important thing and it meant a lot to me
- Service user
Got a question about multiple sclerosis? We're here for you
Our Enquiry Service helpline team work to find the right information for you, so that you can make the right choice for you.
MS information and resources
Discover our A-Z of MS
The A to Z of MS contains a wide range of information about multiple sclerosis and living with MS.
Order information publications
Our wide range of free publications and information sheets cover everything from diagnosis and symptoms to living with MS and treatments.
Listen to our podcast
Breaking it down - A multiple sclerosis podcast brings together a range of voices from the MS community to cover all aspects of life with multiple sclerosis.
Trusted, reliable health information is important. It can help you manage and understand your MS and make informed choices with your health professionals.
At the MS Trust we produce evidence based, impartial information for people living with MS and their families.
Our information is developed with health professionals and people living with MS. It is available for free online, in print, or as digital downloads.
The MS Trust was there for me with helpful, accessible and easy to understand information just when I needed it most, when I felt there was no-one else to turn to. Understanding brings strength and empowerment, and this is what the MS Trust provides, then and now
- Liz, person with MS
Related content
About the MS Trust
We're a UK charity dedicated to making life better for people living with multiple sclerosis. Find out more about us and what we're doing to support people with MS.
Information you can Trust
8 December 2021
For many people with multiple sclerosis, the MS Trust Enquiry Service helpline is an invaluable source of information and support. We speak to Information Officer Corinne, about her role and how the people she speaks to inspire her everyday!
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