We are here to support you. We can answer your questions about multiple sclerosis and life with the condition. You may have MS yourself or be a friend or family member of someone with the condition. We also support health professionals and anyone else who’d like more information about MS.
Contact the Enquiry Service
Helping you get the information you need
If you have a question about MS, you can:
- Email us: firstname.lastname@example.org
- Call us for free: 0800 032 3839 (voicemail)
- Search a wealth of evidence-based MS information through our A-Z
Our telephone lines remain open during the coronavirus pandemic, but you may find that calls go to voicemail. If you are able to send us an email, please do. Otherwise, leave a clear message with your name and contact number, and we will phone you back as soon as we can.
Please be aware that it may take us longer than normal to answer your call, process applications or payments, or send out information to you. Thank you for your understanding.
The service is staffed from Monday to Friday (except bank holidays) from 9am to 5pm. Outside these hours, you can always leave us a message and we’ll get back to you as soon as we can.
Find out more about the people who answer your phone calls and emails as part of the enquiry service.
Got a question about MS?
The Enquiry Service is a key part of what the Information Team does. We’ll try to answer any question that you have about MS and life with the condition. Perhaps you:
- Have recently been diagnosed and are wondering what MS could mean for your life
- Want to know more about a symptom you are experiencing
- Need to know about your treatment options
- Have seen research reported in the media and want to know the background
- Want help to find an MS specialist health professional
We cover all these topics in the Enquiry Service and more. Our service is confidential and if we can’t find the answer, we can direct you to someone who can.
Your circle of friends and family may have questions too. We also supply information to health professionals. Anyone who would like more information about MS is welcome to contact us.
This is extremely helpful and goes a long way to cover the gaps with informative and detailed information regarding MS. I am so very grateful to you and to the speed with which you have responded to my request. I can't thank you enough.
Reliable, positive and understandable information can help you to manage your MS well and to discuss your options with your health professionals. The Information Team will help you by talking through and directing you to online and printed information.
Our website contains information about the whole spectrum of MS. We specialise in health information but we also provide pointers to other organisations that may help. You will also find links to our social media and video channels.
Much of our information has been produced in accordance with the Information Standard, a quality mark for health and social care information.
You might like to receive Open Door our free, quarterly newsletter for people with MS, their family and friends and for supporters of the MS Trust. You can also subscribe to our email alerts for news and the latest MS research.
I find the website really useful in my quest for knowledge and your fitness DVD helpful when used in conjunction with my physio. Thank you once again, it is good to know there is someone there to help.
Could you help us produce our information resources?
We ask people with MS to review drafts of our projects in progress. Your comments are vital in ensuring that the finished information meets your needs. We also ask health professionals to check the drafts to make sure that the medical and technical aspects are accurate.
Would you like to help us? We are always looking for new people who are willing to help review our resources. If you are interested please get in touch.
Our enquiries team
Our experienced enquiries team have a have a wealth of multiple sclerosis knowledge which they are happy to share with you. Find out more about the people behind the emails and phone calls.