If you or someone close to you is affected by multiple sclerosis, you don’t have to face it alone.
The MS Trust helpline offers free, confidential support for people affected by multiple sclerosis in the UK. Our trained information specialists provide reliable information, practical advice, and emotional support about MS.
Whether you are newly diagnosed, living with MS, caring for someone with MS, or worried about symptoms, our multiple sclerosis helpline is here to help.
Our free, confidential helpline gives you the knowledge and emotional support to feel more in control of your MS. The helpline is also for anyone affected by MS or supporting and working with someone with MS.
We understand the many different symptoms, choices and challenges that can come with multiple sclerosis, so do get in touch.
We're here Monday to Friday on the phone, email, via direct message or post. Note that call charges apply if you ring from abroad.
Or write to us at:
Helpline, MS Trust, Spirella Building, Bridge Road, Letchworth Garden City, Hertfordshire SG6 4ET
I rang them and I’ve never done that before and I just ended up bawling my eyes out to the most lovely lady... She was so kind and she listened but also she directed me to what I could do and steps I could take, and I felt so grateful for that.
Lara
Our MS helpline UK service provides trusted information and support on many aspects of multiple sclerosis
Whether you are living with MS, supporting someone who is, or working in health or social care, we work alongside you and your care team to help you understand MS, explore your options, and find the right support at the right time.
From diagnosis onwards, and at every stage, our team are here to help you. This includes experienced MS Information Specialists and support staff who can help you feel informed and better equipped to navigate services whilst living life well.
We want to empower you to build confidence in self-management ‑ so that, as much as possible, you can get on with life without constantly thinking about your MS, knowing that our helpline is here whenever you need us.
And for healthcare professionals, we aim to support you in helping people with MS do the same: live well and, feel prepared.
We want you to feel safe when talking to us and have control over what happens to your information.
Our helpline is a confidential service. We only record identifiable information about your enquiry with your consent.
Following your enquiry, we will use your contact information to send you follow up user surveys. These are sent one week after your enquiry and again three months later. This data is then deleted unless we have your consent to keep it.
Where consent is given, information will be stored for six years. Recorded personal information is only accessible to members of staff who are trained to handle such information.
Telephone calls are recorded for quality and training purposes and stored for 6 months.
Read the MS Trust's full privacy policy
Simon Webster, helpline manager, MS Trust
Corinne Briars, senior helpline officer, MS Trust
Eleanor Crowhurst, senior helpline officer, MS Trust
The MS Trust was there for me with helpful, accessible and easy to understand information just when I needed it most, when I felt there was no-one else to turn to. Understanding brings strength and empowerment, and this is what the MS Trust provides, then and now.
Liz
When you contact the MS helpline, you will speak with a knowledgeable member of our information team.
Our service is:
Your conversations and questions are handled with care and respect.
We provide information based on the latest MS research and clinical guidance.
Sometimes people simply need someone who understands MS to listen and talk things through.
MS affects everyone differently. Our role is to make sure you can access clear, evidence-based information and practical next steps, tailored to your situation.
If we don’t have the answer immediately, we will help you find the right source - because no one should feel alone or uncertain when navigating MS.
MS is different for everyone. That’s why our helpline is here to provide reliable information and practical support, whenever questions arise, decisions need to be made, or reassurance is needed.
